After payment has been received, we process orders within 24-48 hours (working days M-F, excluding weekends and holidays).
US domestic orders:
We use USPS First class or USPS Priority Shipping depending on the weight of your purchases. California Residents - Tax Charge of 8.75%
International orders:
We using International Airmail which typically take approximately 7-14 BUSINESS days, depending on customs. Please also keep in mind all customs duties and taxes will be the responsibility of the buyer.
Expedited Shippping
Quotes for expedited shipping can be determined during checkout. Please be aware that the shipping days does not include our processing time. If you need the items by a certain time, please contact us to confirm.
Shipping Insurance:
Shipping insurance is available for US orders starting at $1.75-$5 depending on how much you spend. You can add shipping insurance on STEP 2. The amount will be calculated on STEP 2 as well. We are not responsible for lost or stolen packages if you do not purchase shipping insurance.
Forms of payment
We accept all major credit cards, money order, or cashiers check.
US and Canada Shipping Rates
We use USPS First class or USPS Priority Shipping depending on the weight of your purchases. For Canada shipments: we use USPS First class International by default. If shipping ends up costing more due to weight and the size of package, we may not be able to ship it for the normal rate and will contact you.
| Amount spent (before tax) | Shipping Price |
| $0.01-$20.00 | $3.00 |
| $20.01-$75.00 | $5.00 |
| $75.01+ | $7.00 |
Other International Shipping Rates
Shipping for international orders are normally shipped by United States First Class Mail (airmail), which normally takes 7-14 BUSINESS days, sometimes more depending on your countries customs. Once you have items in your shopping cart, you can use use the shipping estimator below the shopping cart for exact costs. During checkout, you can choose faster methods of shipping. For bigger orders, please contact us for additional shipping quotes. If shipping ends up costing more due to weight and the size of package, we may not be able to ship it for the normal rate and will contact you.
Rates for regular International Airmail:
| Amount spent (US dollars) | Shipping Price |
| $.01 to $20.00 | $7.00 |
| $20.01-$50.00 | $15.00 |
| $50.01-$100.00 | $20.00 |
| $100.01-$150.00 | $25.00 |
| $150.01-$200.00 | $30.00 |
| $200.01-$300.00 | $50.00 |
| $300.01+ | contact us for quote |
Our Return Policy
Returns and exchanges are accepted on items that are in original condition, HAVE NOT BEEN WORN, ALTERED OR WASHED within 30 business days of receipt of purchase. Sales final for earrings and hosiery. We inspect all returned items and reserve the right to deny a refund or refuse full refund based on the returned condition. A 20% restocking fee will be charged if the item(s) returned are not in the condition stated above. An order number or name of original purchaser is required for any exchanges/returns. The money will be refunded to the buyer or you can choose to receive store credit. Refunds can take 1-2 billing cycles to show up on your credit card statements. By purchasing from www.Shopruche.com, you accept these terms.
Please see below for exchange/returns instructions. The buyer is responsible for ALL shipping & handling fees. We do not refund shipping fees.
-HOWEVER, we will ship your exchanges out for free (EXCEPT for shoes). If you want to exchange for the same item or a different item, we will pay to have it shipped to you. (Only applies to US and Canada orders)
- Exchanges are based off of current inventory. Please email us to have your exchanged item(s) held.
- SALE ITEMS MAY ONLY BE EXCHANGED FOR STORE CREDIT for the current sale price.
Return/Exchange instructions:
- Print, complete, and include this form along with your return/exchange.
>>Click here to download Ruche's Returns and Exchanges Form
- Returns are usually processed within a week of arrival and may take 1-2 billing cycles for the refund to appear on your statement. We use paypal to refund to your credit cards. Please see paypal refund's help page for more details.
If you contact us and did not receive a reply, please check to see if our email is blocked. We normally reply within 48 hours.
